Pantone’s color of the year, Honeysuckle or PANTONE 18-2120 TCX looks familiar…
Pretty close to the accent color we are currently in the process of removing from our 2creativ logo, after 3 years of service.
Are we ahead or behind the curve?! In any case if Pantone is correct in their prediction, we are better off- off the mainstream…
So we finally launched our new site. It’s so hard to blow your own horn and explain, without bragging, yet in simple words, what exactly we could do for you and why you should work with us.
We would love to hear your feedback and of course would be grateful for references.
Thank You!
Hanan
Hi, my name is Amanda R. Welcome to Apple!
You: hi
Amanda R: Good evening.
Amanda R: How may I assist you today?
You: i just bought a new ipodtouch
Amanda R: Great!
You: and when i connected to tunes it told me that i should upgrade to version 3.0
Amanda R: Correct, you can upgrade to versioin 3.0. It is the newest version.
You: why am i charged for hat?
You: it’s a new device
Amanda R: No, it is a free download.
You: shouldnt it come with the latest os?
You: 9.95
Amanda R: The release is fairly new and all of the models are not equipped yet.
Amanda R: One moment while I check for you.
Amanda R: I apologize for the confusion. It is $9.95 for the iPod touch download.
You: ok
You: but its a new device
You: shouldnt it come with a new os?
Amanda R: I understand, but the 3.0 is a newer release. It is an upgrade. The iPod touch will work fine without it.
Amanda R: If you want the updated software then you can download it.
You: i am not sure that i get it
You: is it an os upgrade?
Amanda R: It is an upgrade, but it will cost $9.95 to download.
You: i see. what can i say, i’m disapointed that apple is not providing the latest updates to a new device
Amanda R: I understand your frustration.
You: thank you that makes me feel much better
Amanda R: You’re welcome.
You: I was being sarcastic
Amanda R: I would be happy to provide you the telephone number to customer service if you would like to speak with them.
You: good night amanda, it’s not your fault that apple is forgetting the core value of customer experience
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